Shipping, Returns, & Policies


Domestic Shipping (USA)

Once you place your order, we will ship in stock items within 3 business days.

All packages ship via USPS, unless otherwise noted. Packages shipped via USPS are insured for $50 - this insurance applies to any damage to the package's contents in the shipping process. The insurance does NOT apply to packages that are lost or stolen after being scanned as "delivered" by a postal worker.

Once we drop the package off at the post office, we cannot control how long it takes to deliver it. We are not responsible for any packages that are lost or stolen after being scanned as "delivered" by a postal worker. If you are concerned that someone may steal your package from your doorstep, please let us know in your purchase comments. In these cases, we will write a note on the package instructing the postal worker not to leave the package in front of your door. Alternatively, we will be happy to add signature confirmation to your package for a small fee (US$2.30 per package).

Domestic shipping rates:
1 skein: $3.00
2 skeins: $4.00
3 skeins: $5.00
4-6 skeins: $12.00
7-9 skeins: $16.00
10+ skeins: FREE!

International Shipping (Outside of USA)

Once you place your order, we will ship in stock items within 3 business days.

All packages ship via USPS, unless otherwise noted. In accordance with US laws, all packages will have total value of yarn on customs forms.  We are not responsible for any taxes or tariffs that may be due once your package arrives.

Once we drop the package off at the post office, we cannot control how long it takes to deliver it. Typically, our packages take between 1-3 weeks to arrive at their international destinations, but your package may take more or less time.  We are not responsible for any packages that are lost or stolen.  If you would like to send your package through registered mail, please contact us and we will give you a price quote for shipping (the registered mail fee varies by destination country).

Canada shipping rates:
1 skein: $10.00
2-6 skeins: $16.00
7+ skeins: $25.00
Rest of world shipping rates:
1 skein: $14.00
2-6 skeins: $23.00
7+ skeins: $35.00

Refunds and Exchanges

If you are not satisfied with the product for any reason, please return the unused item via mail and we will replace it or refund the purchase cost. Unfortunately, we cannot cover shipping costs in these instances.  

We cannot accept returns of skeins that have been wound into balls or used. 

Additional Policies

The availability of custom orders is dependent on our current stock and dyeing schedule. Please contact us (noochfiber@gmail.com) to inquire.

Because all yarn is hand dyed, we cannot guarantee that all skeins of the same colorway will be exactly the same.  If you are knitting a project that requires multiple skeins, we recommend alternating skeins every few rows.

Items in cart are held for 5 minutes during checkout.  If you do not complete your checkout during this time, the items will be released to other customers.